Shocking service

What a nightmare! Contract upgraded incorrectly in December and transaction reversed. No reversal on contract date done and no reversal of handset charge so I’m being billed for a phone I don’t have! This is THEFT!!!! I have called on numerous times, logged calls, and the issue is not being resolved. I have now spoken with Christine Dyosini on ********** and she advised that the only staff member who can actually do the work has left for the day and NO one else is in a position to assist! What kind of service is this? I’ve been a client since 2006 and this is the type of treatment being handed out. SHOCKING service. All this because I wanted to renew my contract with VODACOM and give you more of my money!