Shocking service

I must say, the worst customer experience I have ever experienced. Attempting to cancel an online order has taken over a week (and still not completed). Phoned in today and was told it would basically take another week (just to cancel the order). And all of this when they advertise their online system being simpler than going in store. Their customer representatives over the phone have been completely unsympathetic and unhelpful, telling me different stories every single time. Worst experence ever! If I could give them a 0% I would.