Shocking Service

I cannot understand how Vodacom works. After a week of trying to sort out a problem and having a service cancelled that is still not even active, I will be told that it will take 30 days for the cancellation department to cancel the account. On the 1st of August I have app**** for fiber with Vodacom through a promoter, it was approved and I was advise that I will be contacted with in 10 days by someone to make the final arrangements. Up to day I still did not receive any phone call. However, On the 17th of August I seen that Vodacom offer a better service that I rather want. After struggling on their website more then one application was done, One was send for vetting and it was declined due to me all ready having an account. I have requested this to be cancelled (SR180 ********** 38). This is still not done and no one ever bother to phone me regarding this. They only person in the whole of the Fiber team that I think delivers a really great service and are really there for his customers is Geronne ****sammy, the rest of the people still need a lot of training on how to deal with customer. I have been a Vodacom contract customer for many years and I think it is time to change my service provider. Both Telkom and Cell has all ready made me really good offers and if Vodacom cannot come to play I will not hesitate to take one of the deals with them.