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Marli T

1 reviews | Active since Jan 2014

16 Jul 2018, 16:25

Shocking service

Fibre service down due to power outage and Vodacom does not have generators to run service. I requested a call back, but no reply from Vodacom. The company also does not have a customer complaints handling service. Fibre service down again, but this time no answer at client support center. And power is not out! But yet I need to pay!!!!

0
Replies (3)
Vodacom
Vodacom's reply16 Jul 2018, 18:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Jul 2018, 11:54
Official

Good Day

Kindly note that your enquiry has now been completed. The matter has been brought to the attention of the responsible support team.

Regards

Vodacom Consumer Website Team

Best regards,

MT
Marli T's update22 Jul 2018, 11:22
Reviewer Update
I have still not received a response from the responsible department? How can you say that the enquiry has been completed? I have sent an e-mail on the 16th of July 2018 to ********** ********** but have not even received an reply on the e-mail. This is unacceptable!