Shocking Service

I have an account with Vodacom for as long as there have cellphones and on renewing my contract for another 2 years in December 2017 I was promised a 2nd phone with airtime each month . The phone a got but never the airtime on the 2nd phone . When Vodacom eventually activated the 2nd SIM card only in May they then debuted my bank account where they have a debit order for a new phone totalling some R11000 + at the end of May . In order to get back my money I was told by Vodacom that they need to first wait until they are 100% sure that I have not reversed the incorrect debit and then another 7 days before they can generate the credit refund . This despite a certain Lefang and Melody advising me earlier last week that they were now busy processing the refund . Down with Vodacom service ! I will strongly recommend that you think twice as to the service provider you choose .