Shocking service

I just called vodacom now about 10min ago. Dialed 100 from my phone and was put through to Kgomotso Setati. 1. I asked if could help activate showmax and she explained that she cannot help I need to Google it or go to the store. That's fine I understood that 2. I asked her to assist me check my contracts when they are expiring as I have more than one contacts

She asked me five questions I answered her and the last question was about my vodacom account number. I told her I don't know my account number. The says to me she can't help me I must go to the store. I then lost it and asked to speak to the supervisor, her answer was there's no supervisors or managers. I insisted to speak to someone senior. She placed me on hold and she was rude, never heard anything like that. She told me to keep quite and hang up on me.

I'm so angry I want to cancel all my contacts I have with you. How do you allow your agents to speak to customers like I am disgusted and angry When I ask which of the 5 questions you asked I got wrong. She said she won't tell , I must go to the store. How disrespectful was this lady it's unbelievable