SHOCKING SERVICE

I would like to express my how disappointed I am with Vodacom and the service they have provided me with .I have been a loyal customer of 13years if not more , 3 cell phone contracts. In short ………. One of my contracts fell into arrears , I contacted Vodacom explained payment would be delayed has this was being paid by my son. Assuming my call would be enough since I’m talking and dealing with a competent company but ohh no. yes , the account fell back but Informed you. Well it does not end there , I called for a settlement figure to settle the account , cancel the contract but to keep my number as a prepaid number. ONLY to find out that they would not except my payment or let me keep the number , – {I’m horrified just typing this} and its would the attorneys not even with their legal department or collections.. . I am so tired of this non- sense really , where is your customer service s ? is this how u treat your clients ?? There was no calls from Vodacom or letter received , this is just mindblowing. I WANT THIS FIXED.…. ASAP