Shocking Service

Vodacom East Rand Mall

At the beginning of the year I upgraded my account to a new tablet. The tablet was faulty so I returned it to the branch within the 7 days. 11 January. I was told I would get a call from Lucksie on the 18th or 19th January. I received no such call. On the 24th I called Lucksie at 9:40 who advised he would call me back in 15th mins. At 12:15 I called back. Lucksie advised that faulty tablet was being replaced and I should come in to collect the new tablet. I went into vodacom on Saturday 27 January at 10:15. Advised Lucksie I was there to collect. He then sauntered around the shop looking a "book". This took 10 mins. When he came back to his desk, I asked him how long this whole procedure would take. He told me 30 to 40 MINS. REALLY?

I spoke to manager HB who also advised the same. I don't understand as when I signed my upgrade contract that took 15mins. Now I must wait for over an hour to sign that I received a replacement tablet. I asked HB the manager if could cancel the upgrade as I am sure that would take less time than signing for 40 mins........He said it was against company policy. After a bit of a screaming match with HB and Lucksie. I left vodacom saying I will sort this out with competent vodacom employees. At 10:46 I received a call from HB advising I can collect my tablet. Amazing they managed to get paper work sorted in 15mins.

Sorry Vodacom East Rand mall, after your display of incompetence, I will never deal with vodacom again. Kindly cancel my upgrade and send me proof thereof

Official business reply

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards, Vodacom Consumer Website Team

STILL WAITING FOR A RESPONSE............