ST
Sanu T
1 reviews | Active since Mar 2016
02 Jan 2018, 15:11
Shocking Service
Since august 2017 i have been trying to resolve a issue with Vodacom, i never get calls back, i never get the case solved. I get attitude from the customer call agents. This absolute shocking service. Till today they regularly cut my services of calling out and state i have arrears of R3000 and more, but i have rivonia village vouching for me that i have made the accounts. i have been patient for almost 4 months now thinking these guys will sort it out. But they are so ***********!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and i blame the MANAGERS!!! not call center agents
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Vodacom's replyOfficial
02 Jan 2018, 15:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Jan 2018, 15:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,