1 reviews | Active since Nov 2013
Shocking service
I called on the 27 November 2017 to request an upgrade. Consultant took my details and assured me my iPhone X would be delivered in 5 days. I even got a confirmation SMS - your quotation has been processed 1- ********** ********** I called today, only to be told my order was cancelled. No one bothered to call me or advise me of this. I had to resubmit my order; only to be told I will only get my new phone in 10 days time. I am leaving to go on leave in a week's time so will not be here to receive my phone. How is this acceptable?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear client,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Dear client,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS