1 reviews | Active since Oct 2017
SHOCKING SERVICE
I have tried since the 2 October to cancel the migration that was done on my account and have been promised by numerous people to call me back but to no available. There is absolutely no response or anyone who is willing to help you resolve the issue that you have on your account. A migration was done on my account much to my dissatisfaction as Vodacom sale department misled me into believing that with the migration my data and airtime would not expire but would be carried forward each month. What they failed to tell me is that with the migration I will only receive airtime and no data. When the migration kicked in i realised that I had received no data. I am livid and shocked at the sale department for misleading people and for the service that I have recieved. I have called everyday since the 2 October to cancel the migration or get someone to help me only to be told that they will call me back but nobody ever does. I will be cancelling my contracts that I have with Vodacom. THE WORST SERVICE I HAVE EVER RECEIVED AND I WILL NEVER RECOMMEND THEM TO ANYONE.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
