CP
Carol-Ann Parker
1 reviews | Active since Oct 2017
06 Oct 2017, 08:56
Shocking service
Very frustrating! I cancelled a data contract but had to phone numerous times in order for my account to be refunded. The call centre agents kept transferring me from person to person and everyone has a different story. They now tell me that it will take 7-14 working days for my credit..
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Oct 2017, 09:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Oct 2017, 09:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
CP
Carol-Ann Parker's updateReviewer Update
06 Oct 2017, 09:42Thank you for the prompt response but hopefully my credit will be refunded in the time stated by the consultant this morning.
CP
Carol-Ann Parker's update06 Oct 2017, 09:42
Reviewer Update
Thank you for the prompt response but hopefully my credit will be refunded in the time stated by the consultant this morning.
Vodacom's replyOfficial
12 Oct 2017, 14:34Dear Carol-Ann
Please note that feedback has been sent to you via email.
Regards,
RJ
Best regards,
Vodacom's reply12 Oct 2017, 14:34
Official
Dear Carol-Ann
Please note that feedback has been sent to you via email.
Regards,
RJ
Best regards,