SHOCKING SERVICE

On Tuesday 19 Sept at approximately 10h08 I called Vodacom as my phone was suspended as I was in arrears. I phoned ********** , which everybody at Vodacom will tell you has 3 options , customer care, billing and collections . No it does not , you can only get through to customer care. I spoke to Mpho ? and explained my position. The call centre always sounds like a matric after party .Given that I was an Onyx client for many years she kindly agreed to let me pay half and to manually reinstate my phone . The balance to be paid next week. I have tried constantly since late Tuesday 19th until this morning to find somebody who can assist me to reconnect . Every time I get put through to collections it rings , is answered and immediately goes to the cheery please rate our service section. Without my phone and my internet connection I cannot run my business.