TVDL
Terence Van Der Linden
1 reviews | Active since Jul 2009
03 Feb 2025, 12:37
Shocking Service
It Seems Vodacom promises to resolve your problem but don't do so at all: In November I was contacted by Vodacom who promised as Per BLACK FRIDAY to upgrade me to a higher Data speed at no extra cost and all my accounts will stay the same: Well this never happened and my account has increased but I am not getting what I was promised in November: Yes people phone back tell you all is sorted but new statement and increased amount and promises to have the next month debit order reduced never happened. So yes one gets frustrated and it appears the next step is the Consumer Protection Board. Michelle, Olivera Martin and the rest promises to resolve your problem but nothing gets done. All that happens is a higher account every month. But I cannot stop debit order then my credit rating drops and then my Internet connection will be stopped as well so yes VODACOM has got me fair and square. But this is very unfair as it's one sided from VODACOM.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Feb 2025, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply03 Feb 2025, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
TVDL
Terence Van Der Linden's updateReviewer Update
03 Feb 2025, 18:12VODACOM
It's crazy Vodacom phones me in November offering me a higher internet speed at no cost and will keep my account as is for a further 24 months. Yippee:
Then the problems started: December the promised internet speed was not increased instead of keeping my accounts as is they went up and up over the least 3 months.
You report Vodacom on HellowPeter they get back to you but the problem is never resolved.
Empty promises:
Then I get a phone call last week stating my account will be increased by a further R200p/m as I never renewed my contract in November 2024.
So who is BS who around here.
Vodacom tries it's utmost to **** off it's clients.
But no customer service and no resolve to problem.
Shocking Service
It's crazy Vodacom phones me in November offering me a higher internet speed at no cost and will keep my account as is for a further 24 months. Yippee:
Then the problems started: December the promised internet speed was not increased instead of keeping my accounts as is they went up and up over the least 3 months.
You report Vodacom on HellowPeter they get back to you but the problem is never resolved.
Empty promises:
Then I get a phone call last week stating my account will be increased by a further R200p/m as I never renewed my contract in November 2024.
So who is BS who around here.
Vodacom tries it's utmost to **** off it's clients.
But no customer service and no resolve to problem.
Shocking Service
TVDL
Terence Van Der Linden's update03 Feb 2025, 18:12
Reviewer Update
VODACOM
It's crazy Vodacom phones me in November offering me a higher internet speed at no cost and will keep my account as is for a further 24 months. Yippee:
Then the problems started: December the promised internet speed was not increased instead of keeping my accounts as is they went up and up over the least 3 months.
You report Vodacom on HellowPeter they get back to you but the problem is never resolved.
Empty promises:
Then I get a phone call last week stating my account will be increased by a further R200p/m as I never renewed my contract in November 2024.
So who is BS who around here.
Vodacom tries it's utmost to **** off it's clients.
But no customer service and no resolve to problem.
Shocking Service
It's crazy Vodacom phones me in November offering me a higher internet speed at no cost and will keep my account as is for a further 24 months. Yippee:
Then the problems started: December the promised internet speed was not increased instead of keeping my accounts as is they went up and up over the least 3 months.
You report Vodacom on HellowPeter they get back to you but the problem is never resolved.
Empty promises:
Then I get a phone call last week stating my account will be increased by a further R200p/m as I never renewed my contract in November 2024.
So who is BS who around here.
Vodacom tries it's utmost to **** off it's clients.
But no customer service and no resolve to problem.
Shocking Service
TVDL
Terence Van Der Linden's updateReviewer Update
04 Feb 2025, 17:3004 February 2025
It's strange Vodacom has not yet contacted me regarding the LONG Outstanding problem.
Looks like they feel nothing and care even less
It's a pity that we rely on them but they feel nothing for their clients
Come Vodacom come to the party and fix my problem
Terence
It's strange Vodacom has not yet contacted me regarding the LONG Outstanding problem.
Looks like they feel nothing and care even less
It's a pity that we rely on them but they feel nothing for their clients
Come Vodacom come to the party and fix my problem
Terence
TVDL
Terence Van Der Linden's update04 Feb 2025, 17:30
Reviewer Update
04 February 2025
It's strange Vodacom has not yet contacted me regarding the LONG Outstanding problem.
Looks like they feel nothing and care even less
It's a pity that we rely on them but they feel nothing for their clients
Come Vodacom come to the party and fix my problem
Terence
It's strange Vodacom has not yet contacted me regarding the LONG Outstanding problem.
Looks like they feel nothing and care even less
It's a pity that we rely on them but they feel nothing for their clients
Come Vodacom come to the party and fix my problem
Terence
TVDL
Terence Van Der Linden's updateReviewer Update
05 Feb 2025, 08:59Morning
Vodacom
Strange they have my cell phone number but keep on trying to phone me on my DATA Number which cannot accept phone calls:
I wonder if Vodacom knows what they are doing as they should be able to see on there system that they are trying to get hold of me via a DATA card.
Strange but then again who is trying to fool who.
Now the staff member can say tried getting hold of client but he is not answering his phone very clever .
Vodacom
Strange they have my cell phone number but keep on trying to phone me on my DATA Number which cannot accept phone calls:
I wonder if Vodacom knows what they are doing as they should be able to see on there system that they are trying to get hold of me via a DATA card.
Strange but then again who is trying to fool who.
Now the staff member can say tried getting hold of client but he is not answering his phone very clever .
TVDL
Terence Van Der Linden's update05 Feb 2025, 08:59
Reviewer Update
Morning
Vodacom
Strange they have my cell phone number but keep on trying to phone me on my DATA Number which cannot accept phone calls:
I wonder if Vodacom knows what they are doing as they should be able to see on there system that they are trying to get hold of me via a DATA card.
Strange but then again who is trying to fool who.
Now the staff member can say tried getting hold of client but he is not answering his phone very clever .
Vodacom
Strange they have my cell phone number but keep on trying to phone me on my DATA Number which cannot accept phone calls:
I wonder if Vodacom knows what they are doing as they should be able to see on there system that they are trying to get hold of me via a DATA card.
Strange but then again who is trying to fool who.
Now the staff member can say tried getting hold of client but he is not answering his phone very clever .