Shocking Service

At the end of April I went into Vodacom at Blairgowrie Plaza to upgrade my phone to the s6. the Device was faulty and was replaced as it was within the 7 days. The new replacement s6 failed and then replaced. my third s6 failed and i decided to take it to Samsung who found the device faulty and called Vodacom and explained the issue and gave the phone back with a full fault report and a letter explaining the situation. The shop I went to has since taken the device to the repairs center at Cresta where the device has been there since the 3rd of June 2015. The phone is still apparently being \assessed"by the technicians who have completely ignored Samsung's reports and may give the phone back to me and just remove the latest version of the software However if that were the solution Samsung would have done it and not found the vice to be faulty in addition to the software. I have been going through this since the 5th of May. The service & attitude I receive gets worse every time and i am still paying a lot of money for a device i do not have and terrible customer service. The thought of being given back a device Samsung admitted to being faulty for what I am paying is unacceptable"""