SHOCKING Service

I was called and offered a WIFI router on the 22/04, guaranteed delivery by the 28/04. I made contact with Vodacom severAl times and was advised the unit was at different stages of delivery. Finally on the 5/5 I heard it was returned as RAM could not deliver it. They NEVER contacted me. I told the agent to cancel and went onto HP. I was contacted by a manager on the 09/5 and he convinced me to go for this anyway as it was a good deal. He assured me he would re-submit and delivery would take 3-5 w/days. I changed the delivery address as I am at home for 2weeks. Today is the 17/5 and I called and spoke to Ester, I gave her my info and she confirmed that the item was returned on the 5/5 as RAM could not confirm delivery. She read out my office address. Which means the manager never re-submitted with the correct address. That was so pathetic, a manager who called to smooth things over actually didn't deliver on a promise.....A MANAGER. I am disgusted in the lack of service delivery. I work as a manager in the telephonic service delivery industry and a promise you make, YOU KEEP!!!