Shocking Service

I app**** for a R99pm contract through Game Stores. Vodacom declined my application saying I did not meet the criteria. Game could not give me details and told me to contact Vodacom - which I did and was pushed from pillar to post having to make at least 3 calls to try and get to someone who could help. I eventually logged a complaint on the Vodacom Website on 29 April. Got a call but the lady could not help me her side and had to log a call with their admin Dept. I then get an email saying it will take 24-48 Working hours to get a reply. How pathetic. I need to sort out a contact or a tablet and now must wait days and days just because of a long weekend. Surely it cannot take more than 5 min to check why my application was declined and advise me. My Complaint No is S3-83L3L-LKZ2O. My Credit record is clear and I earn enough so it would be interesting to hear from Vodacom why they declined a contact for me and then keep me waiting for days to hear their excuse! I will fight this to the end If I have to as this is ridiculous!