Shocking service

<p>When I upgraded my contract some 2 months ago unbeknown to me Vodacom migrated my 2GiG data bundle (seperate number to my normal phone contract) to a Red phone deal without my authority. I received an sms advising me I was in arrears of R1311.00 because of this unauthorised migration. It has taken them approx 10 days to escalate it and have the migration reversed and credit passed. In the meantime after numerous and frustrating phone calls to Vodacom this matter is still not resolved and all I' keep getti g told is that it has been escalated. My phone was locked yesterday even though the problem was not mine but that of some gross mistake on Vodacoms behalf. After several hours of frustratiing calls and waste of my business time Vodacom eventualy unblocked my line. However, they blocked my data and to date no one has contacted me to have this issue resolved. I do understand that I may have used up my allocated data but since the 25th July 2017 I have been receiving sms's advising me that I have used my data bundle and that the data I'm using is at out of bundle rates which I do not have a problem with. This has always the case and never once has my data been blocked because I have used my allocated data bundle so why now all of sudden they have blocked my data. I ahve been shunted from depatment to department without any resolution and all of this because of the mistake Vodacom made. It is mind boggling that me as a consumer must be made to bear the brunt of poor service and inadequent staff.</p>