Shocking service!!!

<p>Vodacom account number: I ********** </p> <p> </p> <p>On 28 April 2017 I upgraded my daughter's contract. After choosing the phone we proceeded to discuss the price plan. I was always on a plan where the line was not open. I have a 15 year old daughter, and therefore it is common sense to NOT have an open line. I am not au fait with the packages Vodacom has to offer however, I made it VERY clear to the consultant that I DID NOT want an open line (for ovious reasons). </p> <p> </p> <p>First month's billing, everything was fine. Was billed R299 as I expected. No problem here. I was however concerned that I was ALSO billed for the old contract amount: both invoices raised on the 03/05 < WHY???? To add, on 5 July 2017 I queried but as usual, Vodacom shoved me around from one consultant to the next and after spending more than an hour on the phone, NO ONE solved my query. I can't even explain how exhausting the whole debacle was since everyone that I spoke to was either belligerent, know-it-all, just completely clueless OR "you need to speak to accounts". </p> <p> </p> <p>Right, on to the end of June and I get the shock of my life after a debit order in excess of R1,400.00 goes off my account. Like, HOW??? For 22 months since June 2015, I never had to pay anything more than the R99 contract amount; now this?? And that on a 15 year old? I called the customer care dept only to be told that the line was actually an "open line". Why would I consent to an open line for a child? I KNOW that I made it patently clear - when I upgraded - that all I wanted was the usual bundle which included the sms's, data and that was it. I told the consultant I couldn't afford any nasty surprises and that I wanted to be billed nothing more than the contract amount every month. I know I said this!!!</p> <p> </p> <p>July statement, same thing. Over R600. I requested itemised billing on 5th July yet NOTHING has been emailed to me. I sent an email on 5th July to investigate the call center recording as proof that I didn't want an open line and so far, NOTHING. A day later, lady by the name of Tracy responded to me and said she'll get back to me. 13 days later and still NOTHING. </p> <p> </p> <p>Where do I get R2000 to cough up on a teenager's cellphone? This was NEVER like this??? Like I said, for 22 months since June 2015 when I got my daughter's first phone everything was fine. My contract amount was R99 every month and there were no hiccups. Why hasn't anyone called me back to resolve this? </p> <p> </p> <p>How come there was no phonecall to let me know that I was being billed additional charges? I even sent an email on 23rd May to Customer Care to let them know that I wasn't getting any statements: because for MONTHS I received NO statements. I checked and the last statement I received was on 7th January 2016.</p> <p> </p> <p>I am totally disgusted Vodacom. There has been no attempt from your side to try and sort this out except when I spoke to accounts, they were quick on the ball to "discuss a payment arrangement". Like, NO!!! Why should I pay for something I CLEARLY did not ask for?</p> <p> </p> <p>Sort this our Vodacom. I am done listening to music in my ears and being passed on from one dept to another.</p>