Shocking Service

<p>Dear Sir/Madam</p> <p>I am herewith forwarding a very urgent complaint regarding Vodacom which I do not believe has been attended to satisfactorily.</p> <p>On the 6 April I phoned Vodacom to complain about my account on cellphone nr ********** 892. My complaint was regarding massive fees on my data, which is unacceptable as I was NOT notified that my bundles had run out. I ALWAYS buy data when I informed that my bundle is about to run out, however I have been charged for out of bundle date.</p> <p>When I phoned your customer care I immediately received an sms to say that my query S4-0II2D-DTUD8 has been assigned for resolution. Thereafter I received another sms saying it had been resolved but it had NOT been resolved. I thereafter AGAIN phoned Vodacom to inform them that I had not been advised as to what the resolution was. Vodacom promised to get them to phone me and explain it. I heard NOTHING back from Vodacom.</p> <p>Today, the 24th April, I phoned Vodacom to again enquire as to my complaint. The phone consultant advised that Vodacom had sent me an e-mail, however they had sent it to the WRONG e-mail address. She advised that the e-mail was indicating the data I had used.</p> <p>I reiterate that I did not receive the adequate sms notification that my data had run out.</p> <p>Please IMMEDIATELY respond and I request that this issue get escalated to the highest position in your department.</p> <p>I have been charged UNFAIRLY which is UNACCEPTABLE!!!</p> <p>Marina Hanekom<br /> ********** 892</p>