Shocking Service

<p>Vodacom seems to outdo themselves every time I interact with them. Its always some or other thing with them and I have come to the realisation that it spreads throughout all the departments. </p> <p>My ordeal started on the 01st of Mar when I was supposed to be migrated to a lower package. When I realised that it hadnt been done I called the Upgrades department and spoke to Tshidi who confirmed that I had been charged the dowgrading fee but the system hadnt migrated me. She said she will escalate to the teamleader and I should give them 48hours and it should be done....but what were the chances so I gave an extra 48 hours. I then called yesterday and spoke to Kgomotso in the upgrades department who told me that it hadnt been done....as if I was suprised. 45min later I had been dumped with Luthando in customer care under the impression that it would be a onference call between us - Kgomotso subsequently hung up and Luthando told me something COMPLETELY irrelevant to what I had initially called for. He told me he was putting me so some department and sent me to the "survey" line.</p> <p>I called the upgrades department AGAIN and spoke to Felicity who assured me that Kgomotso will call me back as I was NOT prepared to start the story again. Needless to say, here I am writting this complait. I have been a Vodocom customer since 2006 and I've now had enough. I'm willing to pay off my contract and find another provider. </p> <p>Now today will be another fight with another person cause I'm STILL not migrated.....grrrrrr!!!!!!!</p> <p> </p>