SH
Samantha H

1 reviews | Active since Mar 2017

05 Mar 2017, 10:49

Shocking service

<p>I have been phoning Vodacom since 9th February about a data problem on my Samsung tablet, there is no connection, i have had this contract for over a year now with no problems, no one can help, i just get pushed from one person to another and no one knows whats going on. They promise to call you back and you never hear from anyone. Then im told to do a sim swop cause the sim card is faulty, which i did and paid for and the problem is still there. I have sent emails to which i get no response, i have never received such ridiculously bad service in my life and i still have to carry on paying for the contract with no data. I will never recommend Vodacom to anyone, I have been a client for more than 20 years and this is the service you receive, its beyond disgraceful!! If Vodacom cannot sort this problem out within the next week i would like to cancel my contract and i will get data elsewhere, there are lots of other service providers to choose from and im sure give better service</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply05 Mar 2017, 12:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Mar 2017, 16:25
Official

Dear Samantha,

As discussed your problem is resolved.

Regards,

Cassandra