Shocking service

<p>How many stars? Zero I have been trying to sort out a billing issue for 3 weeks now without success. I have a red classic plus contract, which is supposed to ensure you have help 24/7 with any issue. This is definitely not the case! Each time I call I get transferred up to six times before the call is dropped. I want to pay my account but no one can tell me how much I need to pay because they were incorrectly billing me for 2 contracts and need to pass a credit. I have been to Vodaworld and been assured that all will be resolved before end Feb but no luck. I've been to Woodmead branch to talk to the person who sold me the contract - no luck. I do know that this will be my last contract with Vodacom (after 20 years). They are also billing me for the "free" tablet that came with my contract so please be careful of their free offers as its false advertising. </p>