Shocking service!

<p>Good day,</p> <p>I am tired of being spun around in circles and Vodacom have broken their promise to refund me. Here is my problem which to date, Vodacom has FAILED to rectify.</p> <p>In November, I was sold an upgrade for a small additional fee. Since then I have been DOUBLE BILLED for line rental.</p> <p>The first time I reported this I was given an incorrect call centre number which got me through to FIRST FOR WOMEN INSURANCE!</p> <p>The second time I called, I was referred to the wrong department.</p> <p>After more calls I was finally ASSURED that the over-charged fees would be paid back to my BANK ACCOUNT within 48 hours. (this was last week)</p> <p>I have still not received my refund as PROMISED.</p> <p>Today I was shockingly told my someone in accounts that you can only do one credit per month! This is patently unfair considering that it is money that belongs to ME.</p> <p>I have now discovered that the ticket has been closed and I now have to start the complaint process ALL OVER AGAIN.</p> <p>All I want is MY money back and the assurance that I will not be double billed on my account again as I am almost certain that I will be double billed again this month</p> <p> </p> <p>I have tried to go through the process Three times now! No luck, no joy, no feedback, no service...I don't matter!</p>