Shocking service

<p>I noticed all my airtime disappeared overnight and called 111 to find out. The consultant said that my autoupdates were on and this is the reason for the high charges however the day I got my phone I had Vodacom tech switch this off for me. Also 4 -5 months with no issue and then suddenly high data usage??? I told consultant I want to escalate and he said I would receive an sms with a reference no. And they would investigate and call me. after receiving no sms or call I logged on to their site to complain and found no place for this so I submitted a request for them to call me back. 48hrs still nothing. Service is shocking!!!!</p>