Shocking service!

<p>I am a platinum Vodacom account holder and trying to cancel a data contract I have with them. After being told in store they no longer allowed to cancel contract I phoned the number provided for their retentions department. After being on hold for 17 min, I spoke to an assistant for all of a minute she put me on hold and then cut me off... I called back and sat on hold for over 15 min... at this point I ended the call and phone platinum help line who said they could not assist me and put me back through toe retentions department where I was cut of again.... and Vodacom you say you value your customers.... I don’t think so.. time to move all my lines to another provider! I would hate to know how you treat your other customers if you treat your Platinum customers like this.</p>