Shocking service

<p>Dear Vodacom,</p> <p>You are about to lose yet another client.</p> <p>I upgraded my line for probably the 10th time over my lifetime in middle December 2016.</p> <p>I had to constantly phone to enquire about the status without a single call from you. I am then informed of delivery date and albeit having 4 vodacom phones, not a single person contacted me on the delivery day.</p> <p>The phone was subsequently returned by your BRILLIANT courier service RAM. After 6 calls by now your system is still indicating it is with RAM, RAM is indicating it is with you. What is going on?</p> <p>I have for 4 days now been trying to re-upgrade and the only response i am getting is that you get immmediately go to accounts and cancel upgrade so we can restart the process. How long should i wait before cancelling number and moving to a different service provider?</p> <p> </p> <p>Look forward to receiving a call from you otherwise all 4 my numbers including company will move to a different provider. CellC is more than happy to take everything over.</p> <p> </p> <p>Awaiting service and a phone call today,</p> <p> </p> <p>Unhappy client.</p>