Shocking Service

I was due for a contract upgrade last week. Things went downhill from there.<br> <br> Firstly, the website was down.<br> <br> I then tried using the online chat service, however the user could not assist with upgrades over that and they needed to arrange for someone to call me.<br> <br> I received a call from a woman regarding the upgrade and her attitude was less than pleasant. She initially claimed that she was not able to check which contract I was currently on and she was also unable to tell me what the excess phone charge would be. I was offered a sim and was told that I simply had to put it in my phone and \it would work"once received.<br> <br> A few minutes after the call ended"