Shocking Service !

My experience with Vodacom really left a bad taste in my mouth. On 24.03.15 I called customer care to migrate from a Smart L to a Smart XL, only on the 01.04.15 I realised the migration was done incorrectly to a Top Up Smart XL, since then it has costed me aprox 2 hours calling and explaining myself over and over again, eventually I requested to speak to a manager, Charmelle Webner who promised to call me back within 24hours, which did not happen. I asked her to listen to the voice recording that took place on 24.03.15 when I called the customer care to request the migration. What is it going to take to sort out my problem ? she PROMISED to call me back in 24hours and she did not. How will you re-imburse me for the airtime i had to purchase to make use of my phone and out of bundle data ?<br> I am extremly dissapointed and will not renew my contract should this not be attended to within 24 hours.<br>