Shocking Servic

Posting on behalf of my mother On the 7th November 2021, we did an online upgrade for daugther’s number and after a whole back and forth, sale was done with Steven at Upgrade Department, while doing this, we informed him that we need a third party delivery as this upgrade is going to my daugther. So we arranged it and given address, ID number, contact number etc etc. So 2/3 weeks first we waiting for stock on the SAMSUNG A52, which arrived. Great, got notifications with waybill number etc etc, 19 November, my daughter called me and said that Vodacom did not put her details down as a third party with RAM, so Hope on the phone spoke to countless of agents and get things done and since the 22 November, been following up, RAM waiting for Vodacom to send authorization, so the whole time I am calling back and forth, One of ram agents inform me that no they got the authorization they will send out the parcel – JUST TO FIND OUT RAM SEND IT BACK TO VODACOM!! Being a customer of 20 years – I never had such bad service from Vodacom and RAM couriers. They tell you they will call back and no one does. I have asked for my order to be escalated and they just do not give a flying fudge.

So here we are requesting someone to get in contact with us, regarding an upgrade we been waiting from 7th November 2021 From WE Barkhuizen