Shocking scenario with Vodacom overcharging exorbitant out of bundles data charges, no contact from an agent!

<p>I am a Vodacom client with the RED VIP unlimited contract which costs over R2200 a month. The plan unfortunately comes with only 5GBs of data. I was notified that my account ran out of data on the 7th of June and I never want to use out of bundle data . I have called in to purchase mutliple 1 GB and 2GB data bundles and they were never activated although I recieved SMS and was given confirmation by a Vodacom agent that the data was activated. I called customer service to log a complaint and they said someone will be in contact and that the data was never activated and was given a reference number. No one got in contact with me. I called again and logged another complaint and was told my account was in over R500 of out of bundle data usage. I logged another complaint and was given a reference number and I still havent been assisted and my account hasnt been acitvted with data, they said there was an error with their system and would get back to me immediately. This matter has been going on now for over 2 weeks and I want to get this matter sorted but customer service hasnt been back with any feedback on my account. I dont have data and am in a difficult situation cause I need my phone for work. This has been a major inconvenience.</p>