Hellopeter
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1 reviews | Active since Oct 2016

09 Dec 2016, 23:41

Shocking response time

<p>I did an early cancellation on Saturday (paid and signed for) and was told papers will be sent away and it will take 48 hours. I am now on day 7 and the contract still hasn't been cancelled. I have called the cancellations department on Wednesday, Thursday and today 3 times. Today's calls alone - First call 25 min, second call 56 min and Third call 20 min. ***!!! You jump at the chance for new business, but when people want to leave you make it nearly impossible.</p>

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Replies (2)
Vodacom
Vodacom's reply10 Dec 2016, 06:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Dec 2016, 10:36
Official

Good Day Mrs Karen Rykaart

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

Kindly be advised, my attempt to make to contact you on contact details provided were unsuccessful.

As per my email communication, I have provided feedback on your query and believe that your matter is now resolved.

Please accept our apology for any inconvenience caused.

Regards
Kulsoem
Senior Consultant