JN
Johann N
1 reviews | Active since Sept 2024
17 Sept 2024, 15:31
Shocking response by Vodacom
Vodacom did not process my September 2024 debit order. I assume that my debit orders are processed and usually don’t check up on them. Yesterday my account was suspended. I visited Mall of Africa’s Vodacom branch and paid the September charges. Today while following up on the reconnection of my service the arrogant attendant informed me that if my account is in arrears again they are within their rights to register me as a bad payer on ITC and cancel my contract. This after they failed to run my debit order. I am shocked!!! Customer care? What customer care!!!
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Replies (2)
Vodacom's replyOfficial
18 Sept 2024, 08:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Sept 2024, 08:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Sept 2024, 11:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that your line was reconnected and will go instore to setup the debit order. Regards Consumer Website Team
Best regards,
Vodacom's reply24 Sept 2024, 11:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that your line was reconnected and will go instore to setup the debit order. Regards Consumer Website Team
Best regards,