Shocking repairs and customer service

I submitted my phone to Vodacom repairs in Sandton City Mall and everything was going well and I was kept updated on the progress of the repairs. This is of course until I received an sms to go and collect my phone.<br> <br> Upon collecting the phone, I noticed that the sim tray where I place my sim card in order for it to slot into the phone was missing. Is that really something that we as customers have to stand over the repairs people at Vodacom for to ensure that whatever parts they remove must be replaced?? It is not rocket science that as phone people, you DO NOT RETURN a phone to a customer if there is an obvious gaping hole on the side showing that there is a part missing.<br> <br> Very disappointed as my phone has had to stay at Vodacom in order for the sim tray to be ordered. This is yet more time that I do not have the phone with me and I need daily in the line of work that I do. <br> <br> That to me is just plain stupid!!!!!! And the fact that the customer gets punished for your mistake is unacceptable! Up your game people!!