shocking repair turn around time

I sent my samsung S5 in for a screen repair on 14/01/2016, I was told by the consultant helping me that it would take 2-3 weeks for repair. This was already a shock as in JHB my sisters phone was repaired on the same day. My first follow up call was 22/02/16 which was already nearly six weeks waiting for my phone to be returned, my next call was today now 7 week from book in and they are still waiting for my phone from Vodacare in PE. This is shocking and disgraceful service. I am actually appalled at the poor service delivery of Vodacare PE.