Shocking query resolution
<p>I'm about to cancel my contract and move to another service provider. For months now I've had issues with data charges, having my phone soft-locked repeatedly, not being able to access my account on the app, being overcharged because my call-limit was lifted without my authorization and the final straw, my phone has been barred for all outgoing calls for three days now. Query tickets are closed without proper resolution and Turnaround Time is excessively long. </p>
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Vodacom's replyOfficial
27 Nov 2016, 06:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Nov 2016, 06:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
11 Apr 2017, 11:21Sadly I'm still in the same boat with out of bundle charges when my phone should have a soft lock and not receiving my data usages sms's because I've since discovered that someone else is getting my messages!!! And the App is not accurate in terms of showing my data balance. I'm now so fed-up that I will be seeking legal advise on how to cancel my contracts with Vodacom once and for all.
's update11 Apr 2017, 11:21
Reviewer Update
Sadly I'm still in the same boat with out of bundle charges when my phone should have a soft lock and not receiving my data usages sms's because I've since discovered that someone else is getting my messages!!! And the App is not accurate in terms of showing my data balance. I'm now so fed-up that I will be seeking legal advise on how to cancel my contracts with Vodacom once and for all.