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Francois N
1 reviews | Active since Oct 2021
05 Oct 2021, 09:54
Shocking poor service
I requested that all my services be cancelled in February 2021. Eight months later I am still being billed for a pay as you go data line. Numerous e-mails to them are just ignored. It is impossible to speak to a human being as all e-mail addresses are unattended mailboxes. Useless company to deal with.
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Replies (2)
Vodacom's replyOfficial
05 Oct 2021, 11:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Oct 2021, 11:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Francois N's updateReviewer Update
11 Nov 2021, 00:50And yet again I get invoiced for the account which was supposed to have been closed 10 months ago. You are a special bunch...
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Francois N's update11 Nov 2021, 00:50
Reviewer Update
And yet again I get invoiced for the account which was supposed to have been closed 10 months ago. You are a special bunch...