Shocking Poor Service

I have a Vodamail account. In the past 6 weeks I have phoned the helpdesk numerous times to complain regarding service errors. One lady really tried to help, one of the other agents was just plain rude. After 6 weeks and still waiting for a helpdesk manager to phone me back I still do not have a fully functioning mail account. This morning I have been trying to log in for an hour and a half, no success. I phoned their helpdesk again, after holding 20 minutes the first time, the call was dropped. I have been holding now for 32 minutes without being able to speak to an agent. Three times I rated their Hepdesk rating as 0 (absolutely not acceptable), and till this day I am still waiting for them to phone back. To Reshana who tried to help this morning, compliments. Vodamail need more agents like you.