Shocking Poooooor service!!!!

<p>My upgrade reversal has still not been finanlised since beginning of Jan!!! I get ref no that the reversal has been done but I still get billed for the upgrade! This incorrect billing has now pushed me over my account credit limit and vodacom has softlocked my phones, all due to there incompetence to fix there mistake! I also tried to get to speak to a consultant, with no success!!! I have been waiting for more than 25 min before I got cutoff!!! Im now sooo tired of this useless service I dont know what to do!!!!!!!!!</p>