shocking policies and procedures

I am only due an upgrade in April , however my current phone is giving me technical issues but it is not worthwhile to have it repaired, I do not have another properly functioning phone to use , all my spare phones at home are not working properly , it is most frustrating to not have a properly functioning phone, and a security issue, I can't get hold of my kids , them of me, I can't work and deal with customers<br> I have visited the Vodacom shop and I have called and I have asked very nicely for an early upgrade , I am more than prepared to pay penalties or extend my contract . I have been told they can't , can't can you believe it in this day and age CANT , I have been loyal to Vodacom for years. Like they say you want loyalty get a dog F 'nb^*+ you Vodacom what kind of service do you offer