Shocking phone bill of R8,5k after I went in a Vodacom shop months prior to put a limit on it.

<p>after I have received a couple of high bills the last year I decided to go into a Vodacom shop to get them put a limit on my phone when it reaches a certain amount. That magically dissapeared, and my phone bill started rising again and I paid around R1,5k a month, end of August I got a fright and my bill came to R2,5k, when I went on the website just to get an email so I could contact someone, I discovered that my bill for the of September is R8,5k. Vodacom said in their terms and conditions, that even when you put a limit on your account, they still not liable when it goes over, so what is the purpose in the 1st place. </p> <p> </p> <p>I reported my unknown date usage usage on the 30 Sept, they said I'll have to pay the bill while they will investigate and will get back to me in 15 working days so I can get refunded, I phoned them on the 16 working day, they said they still busy. I phoned them 3 times afterwards where they mentioned that they will follow up for me and that it never takes this long. I even spoke to a supervisor and he promised me that he would phone me back at the end of the working day just to double check, absolutely nothing. </p> <p> </p> <p>Shocking service, no one follows up, no one gets back to me, and no one can tell you who is investigating.</p> <p> </p> <p>Shocking phone bill of R8,5k after I went in a voda shop to put a limit on it.</p>