1 reviews | Active since May 2016

09 May 2016, 16:11

Shocking online service

<p>I Requested my upgrade online as i was told this was faster and easier.</p> <p>But Vodacom did not get back to me in time for the deal i wanted and it was removed, so i contacted their online chat customer service and had a lady tell me the had service problems and this is the reason they did not contact me but they cannot give me the deal i requested.</p> <p>So now i lose out because of Vodacoms lack of service, easiest decision of my life to go ahead and rather cancel the contract and move to Cell C where their service is a hang of a lot better.</p>

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Replies (1)
Vodacom
Vodacom's reply09 May 2016, 18:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team