SHOCKING ONLINE SALES EXPERIENCE

On Monday i did an online new contract deal. Was very pleased at time as it makes live so much easier. Tuesday the online department sales lady phoned to finalize the contract. The conversation was recorded as i was told .No less than three times did the sales lady mention what all items etc is included in the contract ,and i asked just to make sure. Well my packaged arrived after 17:00 at my residence, whereas my son opened it,as the phone contract was for him.My spouse infirmed me that some of the items is missing in package. Phoned Vodacom online, told aftersales is closed,phoned the next day,today,was informed sales lady made mistake,i should log an return process,after 2-3 working days they will pick up items,then again 2-3 days i would receive an sms stating Vodacom has item again.After that i must phone in again to cancellation department and hopefully,according aftersales,they will cancel contract,whereas i need to re apply,which could take again 3-5 working days to process.WOW,what and absolute SHOCKING PROCESS.Well done for an absolute horrific experience.As i always think,a sorry does not fix an issue.All the workshops,seminars,traing etc etc does which seems to ad to nothing as firstly,sales person worst job ever,after making sure of items,u still miss it,aftersales,that does not actually want to assist,just passing on the problem to,surely another *********** person.