Shocking non existing service

Myself and my partner ordered a playststion 5 on our fibre line as a add on, 8 December which would be just in time for Chrstimas for our son. So by the 15th I followed up to find out it has been cancelled. I was on the phone with Vodacom everyday to sort this out going from one consultant to another. Eventually they raised another order but to a fibre line that has been cancelled. My son never got his playststion 5 for Chrsitmas. And now we still waiting? no one returns our calls nor do we get any form of apology which was their mistake. The consultants that worked with our orders and who cancelled our order should get final warnings for such poor service. I have all their details. And please people if you looking to count on Vodacom please don't they will disappoint you beyond belief. Till now nothing.