1 reviews | Active since Sept 2021
SHOCKING! No Help, No Care, VODA*****!
Took 2 phones out on contract, 2 months later, I contacted Vodacom to get a settlement amount for both devices. I was issued 2x Premature Cancellation Quotations, I was told to only pay the Device portion of these and send the proof of payment. I did this too! I sent all the required info and made payment for both devices.
Still a week later and I now have a Bill on my account of R3000 for the remainder of the 1 contract. That means they will DEBT me for 2 remaining contracts almost R6000!!! NOT WHAT I ASKED FOR! I have called about 15 times, passed from Accounts to Cancellations back to Accounts back to Cancellations! I have logged 2x Service Requests with no call backs and no help!
I have been to the most USELESS STORE in my town with 6 employees that cannot even help me with the phone call to Vodacom!
SORT OUT MY PROBLEM! All I'm asking for is my statement or invoice to show the subscriptions! Not the whole ****** 2 years worth of Installments in one!
VODACOM is *****! They are taking my money and still trying to TAKE MORE!
WORST SERVICE RECEIVED EVER! Fix my problem and I will fix my RATING!
This is incorrect. I have not yet received any resolve to the issue. I am still waiting to see my updated statement that reflects the correct information.
As per my Vodacom APP it still shows that my current Bill is over R3000!! This is unacceptable as I have waisted more than 6 hours in the last week alone trying to have all this corrected.
Equipment - Balance of contract 15 is showing R2771.94! If you take this money from me then that is *****ING!
When making adjustments to contracts it MUST reflect on all accounts not just yours, when my statements and app shows the correct information then I will be happy
This is incorrect. I have not yet received any resolve to the issue. I am still waiting to see my updated statement that reflects the correct information.
As per my Vodacom APP it still shows that my current Bill is over R3000!! This is unacceptable as I have waisted more than 6 hours in the last week alone trying to have all this corrected.
Equipment - Balance of contract 15 is showing R2771.94! If you take this money from me then that is *****ING!
When making adjustments to contracts it MUST reflect on all accounts not just yours, when my statements and app shows the correct information then I will be happy