LS
Leilani Smith-Young

1 reviews | Active since Jul 2020

15 Jul 2020, 15:05

SHOCKING MOST DISGRACEFUL VODACOM SERVICE AND SHARKS

The most shocking appalling sharks I have ever met. I have 2 contracts with Vodacom for 10+ years now. Every time I try and cancel them, I get the same story. You call, speak to a consultant who deliberately cuts you off as soon as you mention the word "CANCELLATION". You then phone again for the second and third time only to be told that they cannot help you as the first consultant whom you spoke to will phone you back. Months and months go by without ZERO REPLY. They ***** my money every month and make it absolutely impossible for me to cancel my contracts. Today was the last straw on the camels back for me with Vodacom. Let me give all Vodacom clients some good advice if you are experiencing the same problem as me. I am cancelling my stop order with them with immediate effect PERMANENTLY. I will go to court as I have all my evidence via voice recording on my cellphone with them. Keep all your evidence. I am FINISHED WITH USELESS UNPROFESSIONAL SERVICE AND SHARKS.

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Replies (1)
Vodacom
Vodacom's reply16 Jul 2020, 06:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team