Shocking Lack of Service

I informed Vodacom on the 28th of October that I will be moving and that I require a relocation of fiber services.

I was first told that it would be sorted out within 30 days. During the 30 days, I called on numerous occasions however nobody could give me a clear time line on when the relocation could be done.

On day 20, I was told that I need to wait for the 30 days to elapse before anything can be done. So I patiently waited.

After the 30 day period, I have not heard anything from Vodacom. I called once again. I then get told that its not a 30 day period but rather a one calendar month waiting period.

The 30 days has elapsed, the once calendar month has also elapsed. Nobody from Vodacom has given me a definite answer of how long its going to take.

They also are not allowed to give out their superiors contact details, yet nobody can tell me if its one day, one week or one one month.

It is absolutely shocking that a huge cooperate in this day and age cannot provide a simple service or at least a time period.

I have to explain myself every single time I call. The agent never takes down my enquire correctly. Yet there are people who are calling me asking of my Fiber is up and running! If my enquiry was initially taken down correctly, I would not have people calling me asking me to go to my router and waste 20 mins of my time to troubleshoot.

The excuses I've been given were as follows, 1.) They are relying on a 3rd party supplier 2.) They cannot give out the 3rd party supplier 3.) The person who handles the installations is not available. 4.) Their manager is in meetings the entire week. 5.)