Shocking lack of service

<p>This is the THIRD time I have had a SERIOUS complaint about Vodacom within 5 months!!!! They just dont bother responding.</p> <p>This time I went into a vodacom store, told them not to renew my daughter's cell phone when the contract expired end January 2017 but to allow her to keep the number she has so she can port the number when she takes here own contract out.</p> <p>Now when she tries to do this, she is told the number is cancelled and to fix this can take up to SIX MONTHS!!!!!!!!!!!!!!!!!</p> <p>What is wrong with Vodacom? why must one always scream and shout? call centre is totally useless. they have no way of contacting anyone senior. no email except retentions/cancellations who do not bother to answer any emails at all. i get an auto response so I know its received but that's it!!!! this is now ongoing for 3 weeks again!!!! </p> <p> </p> <p>SO VODACOM DO NOT CARE</p> <p>VODACOM DO NOT ANSWER EMAILS</p> <p>VODACOM DO THINGS INCORRECTLY AND WE MUST JUST LIVE WITH IT AND PAY</p> <p>VODACOM HAVE NO CUSTOMER SERVICE</p> <p>VODACOM SIMPLY DO NOT UNDERSTAND SERVICE IN ANY WAY AT ALL</p>