BL
Belinda L

1 reviews | Active since Jun 2016

20 Jun 2016, 11:47

Shocking lack of response on a new application - Emergency Service!

<p>After numerous trips to Vodacom Shop at Alberton City to transfer an existing Emergency Line into our company name I was told that the previous owners of the facility had outstanding accounts so we would not be able to complete the transfer...fair enough... but then I was given contact details to apply for this EMERGENCY line and a list of documents to submit...which I duly did on the 26/04/2016...I am still waiting for a reason or some kind of positive response as to why the account has not ben activated/ or rejected. I frequently contact the service person and I get responses of "I haven't heard from my manager yet" or "apologies I was off sick and I am catching up".... 2 months later and I am so grateful that I have made contingency plans for this EMERGENCY line...I could not image the disasters that would have occurred if I hadn't...anyway still waiting to see if Vodacom is interested in my business....and I am about to write a “Hello Peter” complaint to about MTN too…I wonder if Cell C wants my business…</p>

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Replies (1)
Vodacom
Vodacom's reply20 Jun 2016, 12:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team