1 reviews | Active since May 2016

01 Jun 2016, 10:51

Shocking lack of response

<p>I requested assistance with a network concern in Bryanston area for my new handsets. I received almost instant response from Vodacom, requesting additional information.</p> <p>That was 2 weeks ago, and despite numerous followup email, my plea seems to fall on deaf ears - all the while, I battle with connectivity.</p> <p>I now resort to cancel my contracts, and acquired a shockingly exhorbitant "early exit" quote, with still no response from anyone to negotiate or discuss this. </p> <p>It seems once you're bound contractually by Vodacom, you're pretty much stuffed, regardless :(</p>

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Replies (1)
Vodacom
Vodacom's reply01 Jun 2016, 12:09
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites